We would encourage our customers to communicate with us at any time where it is felt that our customer service has not been satisfactory, so that we are able to improve our service to you.
Any correspondence entered into with our customers is generally made within 24 hours, but in all events would be no longer than 5 working days.
We will endeavour to offer satisfactory explanations to resolve your dispute and to agree an acceptable period of time within which we are able to keep you informed of the progress of your query or dispute.
In the event of a dispute, please contact us either in writing at the address given in the Contact Us section, or by email to
sales@luxuryfrenchlingerie.comcompleting the details below:
1. Name, Address, Order Number (if possible), Items purchased.
2. The nature of your problem or dispute.
3. Your contact details: email address / Daytime Phone No/ Evening Phone No.